Deliveries And Returns

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Deliveries and Returns

Deliveries:

  1. Shipping Policy: Vapelink is committed to providing timely and reliable delivery of your orders. We offer shipping services to various locations, subject to the availability of our products and any legal restrictions. Shipping costs and estimated delivery times will be provided during the checkout process. Please note that delivery times are approximate and may vary based on the destination and any unforeseen circumstances beyond our control.
  2. Order Processing: We strive to process and dispatch orders as quickly as possible. Orders received before [specific cut-off time] on business days (Monday to Friday, excluding holidays) will generally be processed and shipped within [specific timeframe]. Orders received after the cut-off time or on weekends and holidays will be processed on the next business day.
  3. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or through your Vapelink account. You can use this tracking number to monitor the progress of your shipment.

Returns and Refunds:

  1. Return Policy: At Vapelink, we want you to be completely satisfied with your purchase. If you are not satisfied with a product, you may request a return within [specific timeframe] from the date of delivery, subject to the conditions outlined below.
  2. Eligibility for Return: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We cannot accept returns of opened e-liquids, as well as products that are intimate or sanitary goods, for hygiene reasons.
  3. Return Process: To initiate a return, please contact our customer support team within the specified timeframe. Provide your order details, a description of the issue, and any supporting documentation or images. Our team will guide you through the return process and provide you with the necessary instructions.
  4. Refunds: Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, a refund will be processed to the original method of payment, excluding any shipping charges. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.
  5. Non-Returnable Items: Certain items, such as opened e-liquids, are non-returnable for health and safety reasons unless they are defective or damaged upon arrival. Additionally, any promotional or free items received with your purchase must also be returned if you request a refund for the qualifying product.
  6. Damaged or Defective Items: In the event that you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide a suitable solution, which may include a replacement or refund.

If you have any questions or need further assistance regarding deliveries or returns, please contact our customer support team at info@vapelink.co.za.