Vapelink Warranty Statement
At Vapelink, we stand behind the quality and performance of our products. We strive to provide you with vaping devices, equipment, and accessories that meet the highest standards of excellence. This warranty statement outlines the terms and conditions of our warranty coverage.
- Warranty Coverage: Vapelink offers a limited warranty on manufacturing defects for a specified period from the date of purchase. The duration and coverage may vary depending on the specific product. Please refer to the product packaging or documentation for the warranty details of each item.
- Warranty Limitations: The warranty is valid only for the original purchaser and is non-transferable. It covers defects arising from normal use and does not cover damage caused by misuse, improper handling, unauthorized modifications, accidents, or wear and tear. The warranty is also void if the product has been tampered with or if unauthorized repairs or modifications have been made.
- Warranty Claim Process: To initiate a warranty claim, please contact our customer support team with proof of purchase, a detailed description of the issue, and any supporting documentation or images. We may request that you return the defective product for further inspection.
- Warranty Resolution: Upon receipt of your warranty claim, our team will assess the issue and determine the appropriate course of action. This may include repairing or replacing the defective product, or providing a store credit or refund, at our discretion. Any repaired or replaced product will be covered under the remaining duration of the original warranty or for a period specified by us.
- Exclusions: The warranty does not cover consumable items such as coils, cartridges, or e-liquids. Additionally, it does not cover damage resulting from normal wear and tear, cosmetic imperfections, or any indirect or consequential damages.
- Limitation of Liability: Vapelink’s liability under this warranty is limited to the repair, replacement, or refund of the defective product as determined by us. In no event shall Vapelink be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the product or its use.
- Governing Law: This warranty shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising out of or relating to this warranty shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].
For any warranty inquiries or to initiate a warranty claim, please contact our customer support team at info@vapelink.co.za.